Privacy Policy

Last updated: 25 August 2026

Country Garden Catering respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry or booking, contact us by email or WhatsApp, make a booking, or otherwise use our services.
Country Garden Catering is responsible for deciding how and why your personal information is processed.

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1. Who we are

Business name: Country Garden Catering
Business owner: Hannah Huntsman
Business address: [BUSINESS ADDRESS]
Email: hannah@countrygardencatering.com
Telephone / WhatsApp: 07495577236
Website: www.countrygardencatering.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

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2. What information we collect

We only collect information that is reasonably necessary for us to communicate with you, provide quotations, manage bookings and safely provide our catering services.
Information you provide to us

This may include:

• Your name

• Email address

• Telephone number

• Postal address

• Event address or venue

• Event date

• Event type

• Number of guests

• Catering requirements

• Delivery and setup information

• Information about your booking

• Dietary requirements

• Food allergies and intolerances

• Other information you choose to provide when discussing your event.

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Booking information

When you make an enquiry or booking through our website, we may collect information such as:

• Your event date

• Event location

• Type of event

• Number of guests

• Products or services requested

• Dietary and allergen requirements

• Delivery, setup and collection requirements

• Special requests

• Booking and payment information.

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Communications

If you contact us by email or WhatsApp, we may retain relevant correspondence so that we can manage your enquiry or booking and provide appropriate customer service.
Website information
When you visit our website, certain technical information may be collected automatically, including information about your device, browser and how you interact with our website.
The exact information collected will depend on the features, cookies and analytics tools enabled on our Wix website.

3. How we collect your information

We will normally collect personal information directly from you when you:

• Complete an enquiry or booking form on our website

• Contact us by email

• Contact us through WhatsApp

• Communicate with us about an existing booking

• Provide information during the planning of your event

• Interact with our website.

If we receive personal information about you from somebody else — for example, an event organiser providing details of guests or a wedding venue providing information needed to fulfil a booking — we will handle that information in accordance with this Privacy Policy.
The ICO recommends providing privacy information when personal data is collected and, where information comes from another source, within the applicable timeframe.

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4. How we use your information

We use your personal information to:

• Respond to enquiries

• Provide quotations

• Discuss your catering requirements

• Process and manage bookings

• Communicate with you about your event

• Prepare and deliver your catering

• Arrange delivery, setup and collection

• Manage dietary and allergen requirements

• Provide customer service

• Deal with cancellations, changes or complaints

• Maintain business and financial records

• Meet our legal and regulatory obligations

• Protect the security of our business

• Improve our products and services.

We will only use your information where there is an appropriate lawful basis for doing so.

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5. Our lawful basis for processing your information

Under UK data-protection law, we need a lawful basis for processing your personal information.
Depending on the circumstances, Country Garden Catering may rely on the following lawful bases:
Contract
We may use your information because it is necessary to provide a quotation, arrange your booking or fulfil our contract with you.
Legal obligation
We may process and retain information where this is necessary to comply with legal obligations, including accounting, taxation, food-safety or other regulatory requirements.
Legitimate interests
We may use information where it is reasonably necessary to operate, administer and improve our business, communicate with customers, maintain appropriate records and protect our business, provided this does not unfairly override your rights.

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Consent

Where consent is required, we will ask for your consent before using your information for that purpose.
You may withdraw consent at any time by contacting us.
6. Allergies and dietary information
Because Country Garden Catering prepares and supplies food, we may need to collect information about food allergies, intolerances and dietary requirements.
This information is collected so that we can:

• Understand your catering requirements

• Plan suitable menus

• Communicate relevant information to you

• Follow our food-safety and allergen procedures

• Take appropriate precautions when preparing and supplying your order.
   

Please provide complete and accurate information about allergies and dietary requirements when making your booking.
We may contact you for clarification if information provided is unclear or incomplete.
Dietary and allergen information will only be used for purposes connected with providing your catering safely and appropriately.
Our separate Allergen Policy and Food Safety Management System will explain in more detail how we manage allergen information.

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7. WhatsApp communications

We may use WhatsApp to communicate with customers about enquiries, bookings and events where you choose to contact us through WhatsApp or where this is an agreed method of communication.
This may include information such as:

• Your name

• Contact details

• Event details

• Booking information

• Dietary or allergen requirements

• Messages and attachments you choose to send us.

WhatsApp is a third-party communication service and its own terms and privacy practices apply to its platform.
We will only use WhatsApp for legitimate business communications and will avoid requesting unnecessary personal information through the service.
For particularly sensitive information, we may ask you to provide the information through another appropriate method.
 

8. Our website and Wix 
 
Our website is operated using Wix.
When you submit information through our website, such as an enquiry or booking form, that information may be processed and stored using Wix's services.
We are responsible for deciding how your personal information is used for Country Garden Catering, while Wix may process information on our behalf as a service provider. Wix explains that website owners are generally the data controllers for their visitors' data and Wix acts as a processor in relevant circumstances.
Wix may process or store information in locations outside the UK. Where personal information is transferred internationally, appropriate safeguards will be used as required by applicable data-protection law. Wix states that it operates servers in multiple locations, including Europe and the United States.
You can read Wix's own privacy information through its website.
 

9. Cookies and website analytics
 
Our Wix website may use cookies and similar technologies.
Some cookies are necessary for the website to operate.
We may also use non-essential cookies or analytics tools to understand how visitors use our website and to improve our services.
Where consent is required for non-essential cookies, we will ask for your consent through our website's cookie-management system.
Wix provides tools for website owners to display a cookie banner and allow visitors to accept or decline non-essential cookies.
 
Our Cookie Policy will provide further information about the cookies used on our website.
 

10. Canva
 
Canva is used by Country Garden Catering to create marketing materials, menus, social-media graphics and other business designs.
We do not normally use Canva to store customer personal information.
We will avoid uploading unnecessary customer information, including customer contact details, dietary information or other personal information, into Canva.
If this changes in the future, this Privacy Policy will be reviewed and updated where necessary.
 

11. Who we may share your information with
 
We do not sell, rent or trade your personal information.
We may share relevant information with trusted third parties where this is necessary to operate Country Garden Catering or fulfil your booking.
This may include:

• Wix, for website and booking-form functionality

• WhatsApp, when you choose to communicate with us through WhatsApp

• Our email service provider

• Professional advisers such as accountants

• IT and software providers

• Event venues, where information is reasonably necessary to fulfil your booking

• Delivery or event-service providers, where applicable in the future

• Government bodies, regulators or law-enforcement authorities where we are legally required to do so.

We will only share information that is reasonably necessary for the relevant purpose.
 

12. Photographs and social media
 
We may photograph our food, grazing tables, event setups and finished displays for use on our:

• Website

• Instagram

• Facebook

• Other Country Garden Catering marketing materials.

We will take care not to publish identifiable photographs of customers, children or guests without appropriate permission.
If you or your guests do not wish to appear in photographs, please let us know.
Where photographs are taken by professional photographers or venues and supplied to us, we will respect any applicable usage restrictions and photographer copyright.

13. Marketing
We may occasionally contact previous customers about Country Garden Catering's products, seasonal menus, events or special offers where this is permitted by law.
We will not sell or rent our customer mailing list.
You can ask us to stop sending marketing communications at any time by contacting us at:
hannah@countrygardencatering.com 

Where we rely on consent for marketing, you may withdraw that consent at any time.

14. How we protect your information
We take reasonable steps to protect your personal information from:

• Unauthorised access

• Accidental loss

• Destruction

• Misuse

• Unauthorised disclosure

• Unauthorised alteration.

We may use measures such as:

• Password-protected accounts

• Secure devices

• Secure cloud services

• Two-factor authentication where available

• Limiting access to information

• Regularly reviewing the information we hold.

No method of electronic storage or transmission can be guaranteed to be completely secure.

15. How long we keep your information

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, unless we are legally required to keep it for longer.

Our retention periods will depend on the type of information.

Enquiries that do not become bookings

We aim to delete or anonymise unnecessary enquiry information within 12 months, unless there is a legitimate reason to retain it.

Customer and event information

We may retain booking and event information for an appropriate period after your event in order to deal with queries, complaints, legal matters and business records.

Financial information

Financial and accounting records will be retained for the period required by applicable tax and accounting requirements.

Marketing information

We will retain marketing information until you unsubscribe or it is otherwise no longer appropriate to retain it.

We will periodically review the information we hold and securely delete information that is no longer required.

16. Your data-protection rights

Depending on the circumstances, you may have rights under UK data-protection law including the right to:

• Ask what personal information we hold about you

• Request a copy of your personal information

• Ask us to correct inaccurate information

• Ask us to delete information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain uses of your information

• Withdraw consent where we rely on consent

• Request data portability in certain circumstances.

These rights are subject to certain legal exceptions.

To exercise your rights, please contact:

[BUSINESS EMAIL]

The ICO recommends that privacy notices explain people's rights and how they can exercise them.

17. Complaints

If you have concerns about how Country Garden Catering has handled your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the UK's data-protection regulator, the Information Commissioner's Office (ICO).

Make a data protection complaint to the ICO

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, the services we use or applicable legal requirements.

The most recent version will always be available on our website and will show the date it was last updated.

We will review this policy whenever we introduce a new service or materially change how we collect or use personal information. The ICO recommends reviewing privacy information regularly and updating it before introducing new uses of personal data.

Last updated: 25 August 2026

Country Garden Catering
[YOUR NAME]
[BUSINESS ADDRESS]
[BUSINESS EMAIL]
[PHONE / WHATSAPP]
[WEBSITE]